Certifications From IAOP

Organizations that work with certified professionals across the outsourcing industry can expect better, more consistent results specifically because these professionals have demonstrated – against an independently developed set of industry-wide standards – their experience and knowledge. Skilled professionals who are certified can command greater professional recognition and compensation. Studies in other fields have found a 20-plus percentage salary differential for certified professionals and 79 percent of executives recruiters believe that certified professionals are better-qualified candidates.

CareerOneStopLogo-linktous.gif IAOP is proud to have all of our certifications approved by and listed with CareerOneStop which is sponsored by the U.S. Department of Labor, Employment and Training Administration. IAOP certifications are listed in the online directory, Certification Finder. IAOP is included as a Workforce Eligible Training Provider (ELT), which is established in compliance with Title 1 of the Workforce Investment Act (WIA) of 1998 to present a broad and diverse selection of training choices to support employment goals of individuals. WIA funding for full or partial reimbursement of training, education or certification is administered and approved at the state level and varies by needs of each individual, who must apply at their local OneStop Center.

WIA services and funding are available to job seekers, laid off workers, youth, incumbent workers, new entrants to the workforce, veterans, persons with disabilities and employers.

Outsourcing Professional Certification FrameworkTM (OPCF)

IAOP’s Outsourcing Professional Certification FrameworkTM (OPCF) is designed to address the needs of individuals who work across the global outsourcing industry from entry level positions focused on the delivery of outsourced services through to senior executives leading global outsourcing programs at customer, provider, and advisor organizations. At each stage in an individual’s career there is an opportunity for both professional development and professional recognition. The Outsourcing Professional Certification Framework (OPCF) is made up of three families of certifications: Certified Outsourcing Executive (COE), Certified Outsourcing Professional (COP) and Certified Outsourcing Specialist (COS).

The Certified Outsourcing ExecutiveTM (COE)

The Certified Outsourcing ExecutiveTM (COE) designation is for individuals who are recognized by IAOP and their peers in the outsourcing industry as demonstrating superior leadership and delivering consistently positive results through outsourcing and/or shared services. COEs may exist in any IAOP community (i.e. customer, provider, advisors, etc.) and typically hold or have held C-level positions in public and/or private institutions worldwide.


The Certified Outsourcing Professional® (COP) Family of Certifications



The Certified Outsourcing Professional® (COP) family of certifications is for individuals responsible for the design, implementation, and management of outsourcing relationships. Within this family of designations individuals can specialize in selected industries, functions, processes, stages of the outsourcing life-cycle (strategy, deal design, transition, and governance), and in professional fields that directly support outsourcing programs such as finance, legal, business process analysis and others.

Outsourcing Professional Standards (OPS)

The core of IAOP’s corporate and professional development programs are the Outsourcing Professional Standards (OPS). These standards identify more than 100 specific areas of knowledge, experience, and skill individuals need to for outsourcing success.

Theses standards, developed and maintained by the not-for-profit Outsourcing Standards Board, are available at www.IAOP.org at no cost.

Outsourcing Professional Body of Knowledge (OPBOK)

The Outsourcing Professional Body of Knowledge (OPBOK) is a 300-plus page guide to implementing the Outsourcing Professional Standards. It contains detailed information on how to design, implement, and manage outsourcing, and is supported by a battery of templates that guide the practitioner through the application of the principles described.

Certified Outsourcing Professional® (COP)

To become a Certified Outsourcing Professional (COP), an individual must be able to demonstrate both the experience\and knowledge needed to design, implement and manage outsourcing initiatives with a high probability of achieving the organization’s intended outcomes. The experience and knowledge areas addressed by the certification cover the non-domain specific activities common to outsourcing as a management practice, irrespective of the individual’s role as a customer, provider, or advisor. In addition to passing the COP Exam, individuals must complete, and have reviewed by a certification committee of peers, an application that demonstrates mastery of all phases of the outsourcing process. Recertification, based on continuing education credits, is required every two years.

Associate Certified Outsourcing Professional™ (aCOP)

To become an Associate Certified Outsourcing Professional (aCOP), an individual must be able to demonstrate the knowledge needed to design, implement and manage outsourcing initiatives with a high probability of achieving the organization’s intended outcomes. In addition to passing the COP Exam, individuals must successfully complete the live or online COP Master Class.

The Certified Outsourcing SpecialistTM (COS) Family of Certifications

The Certified Outsourcing SpecialistTM (COS) family of certifications recognizes individuals primarily involved in the delivery of outsourcing services. Although the primary intent is to serve the needs of the provider community, certifications in this family may also serve the needs of the customer (i.e. shared service centers) and advisory communities. COS certifications are aligned with specific jobs areas of responsibility. COS certifications enable individuals, the companies they work for, and the customers they serve to consistently validate a workers specific knowledge, skills and experience in the delivery of outsourcing services. Some of the upcoming COS tests will be co-developed with Global Talent Track and the testing platform will be powered by BeyondCore.


Certified Outsourcing Specialist-Transaction Processing (COS-TP)

In order to become a Certified Outsourcing Specialist-Transaction Processing (COS-TP), an individual must pass and get validated the COS-TP test which is a standardized, web-based data entry and data processing aptitude test that evaluates operator productivity and output quality for data entry oriented tasks. The COS-TP test checks an operator’s speed and accuracy on test transactions that reflect the most common data entry scenarios and frequent error patterns. COS-TP testing is based on advanced methodologies pioneered by BeyondCore as well as student research conducted at Harvard Business School and Stanford University. Previously known as the OperatorEvaluator exam, the scores and ratings will be the same for the new COS-TP test. The functions, availability and pricing also have not changed. Any prior IAOP OperatorEvaulator scores and ratings will automatically become an identical IAOP COS-TP score and rating.

Certified Outsourcing Specialist-Finance & Accounting (COS-F&A)

A Certified Outsourcing Specialist-Finance & Accounting (COS-F&A) has the knowledge and capabilities necessary to perform tasks and deliver services at a basic entry-level proficiency in the Finance and Accounting domain of the outsourcing industry. A COS-F&A certified professional demonstrates basic understanding of the various business processes skiills and knowledge areas such as accounting concepts & conventions; double entry bookkeeping systems, books reconciliations, ledger account, rectification of errors, inventory accounting; financial statements preparation and analysis; introduction to capital markest and derivatives; and use of IT in financial accounting.

Certified Outsourcing Specialist-Human Resources (COS-HR)

A Certified Outsourcing Specialist-Human Resources (COS-HR) has the knowledge of Human Resource processes and concepts and the capability necessary to perform tasks and deliver services at a basic entry-level proficiency in the Human Resources domain of the outsourcing industry. A COS-HR certified professional demonstrates a practical view of the human resources processes, procedures and knowledge of day-to-day functional aspects in the Human Resourcs department as well as those engaged in specialized human resources service. The knowledge areas and skills possessed by the candidate include various human resource processes including selection, recruitment, training, induction and others; processing of candidate payroll, compensation and benefits; and office administration and human resource linkages within the organization.


Discounts, in house delivery and bulk-purchase options are available to IAOP members on all of its corporate and professional development programs. For more information, email sales@iaop.org.

Last modified: Wednesday, 2 March 2016, 3:18 PM