Certified Outsourcing Professional (COP) Master Class
(Online Course Syllabus)

As the global-standard setting organization and leading advocate for the outsourcing profession, the International Association of Outsourcing Professionals (IAOP) works with buyers, sellers, and advisors globally to develop and improve the skills and competencies of these professionals and the outsourcing profession as a whole. The Online Certified Outsourcing Professional (COP) Master Class sets the stage for COP Candidates who aspire to manage and consult at all levels of an organization and to lead their organization's outsourcing initiatives and programs.

Focused on all three primary stakeholder groups – clients, providers and advisors – the Online COP Master Class integrates project management best practices with the Outsourcing Professional Body of Knowledge (OPBOK) and the Outsourcing Professional Standards developed by the Outsourcing Standards Board. This online course includes 10 modules as well as case studies, relevant articles, presentations by subject matter experts, and more.

The online COP Master Class provides:

  • Online multi-media class-room lectures based on current and emerging best practice industry standards
  • Detailed coverage of the Outsourcing Professional Body of Knowledge (OPBOK)
  • 75 points toward COP certification upon successful completion of the course
  • Preparation for the COP certification exam
  • Online instructor support
  • Guidelines, techniques, processes, and tools to ensure the development, planning, deployment, and management of successful outsourcing programs
  • Expert executive speakers from various industries and professional disciplines share their insights gained from years of first-hand experience planning, justifying, managing, and leading outsourcing projects

Course Outline

  • Defining and Communicating Outsourcing as a Management Practice
    • Overview and Objectives
    • Standards
    • What is Outsourcing?
    • Why do Organizations Outsource?
    • What do Organizations Outsource?
    • Differences Between Outsourcing and Offshoring
    • What Role Does the Outsourcing Professional Play?
    • Summary and Lessons Learned
  • Developing and Managing an Organization’s End-to-End Process for Outsourcing
    • Overview and Objectives
    • Sourcing Options
    • The 5 –Stage Process of Outsourcing
    • Setting Realistic Expectations and Timelines
    • Go/No Go Decision Criteria by Stage
    • Applying Sound Project Management Principles
    • Organizational Capability Assessment
    • Summary and Lessons Learned
  • Integrating Outsourcing Into an Organization’s Business Strategy and Operations
    • Overview and Objectives
    • Standards
    • A Strategic Approach to Outsourcing-Idea Generation
    • Outsourcing Decision Matrix
    • Risk Assessment and Regulatory Considerations
    • Scoping Outsourcing Opportunities
    • Prioritizing Outsourcing Opportunities
    • Special Considerations: Outsourcing at the Customer Interface
    • Summary and Lessons Learned
  • Creating, Leading and Sustaining High-Performance Outsourcing Project Teams
    • Overview and Objectives
    • Standards
    • Types of Project Teams Required for Each Stage of the Outsourcing Process
    • Assessing and Assembling the Right People
    • Effective Team Leadership
    • Stakeholder Analysis
    • Summary and Lessons Learned
  • Developing and Communicating Outsourcing Business Requirements
    • Overview and Objectives
    • Standards
    • Developing an Approved ‘Idea’ into a Formal Set of Requirements that Can be Taken to the Marketplace
    • Evaluating and Selecting Alternative Approaches for Communicating Requirements to the Marketplace
    • Defining and Managing the Process for Engaging the Markeplace: RFIs, RFQs and RFPs
    • Summary and Lessons Learned
  • Selecting Outsourcing Service Providers
    • Overview and Objectives
    • Standards
    • Vendor Selection Process: Flow and Components
    • Identifying Potential Service Providers
    • Assessing Potential Service Providers
    • Scoring and Selecting Potential Service Providers
    • Summary and Lessons Learned
  • Developing the Outsourcing Financial Case and Pricing
    • Overview and Objectives
    • Standards
    • Developing a Comprehensive Financial Analysis Model that Includes Current Costs, Future Costs, and Project Costs
    • Projecting the Financial Benefits over the Life of the Outsourced Business Relationship
    • Selecting the Optimal Pricing Model and Levels for the Business Relationship
  • Contracting and Negotiating for Outsourcing
    • Overview and Objectives
    • Standards
    • Structuring the Outsourcing Contract
    • Content of the Outsourcing Contract
    • Applicable Legal Terms & Conditions
    • Negotiating the Outsourced Business Relationship
    • Summary and Lessons Learned
  • Managing the Transition to an Outsourced Environment, Including Outsourcing Impact on Employees and Communities
    • Overview and Objectives
    • Standards
    • Planning and Transitioning to the Operational Outsourced Environment
    • Managing Outsourcing’s Impact on Employees
    • Developing and Executing Internal and External Communications Plans
    • Summary and Lessons Learned
  • Outsourcing Governance
    • Overview and Objectives
    • Standards
    • Designing, Implementing and Managing the Outsourcing Business Relationship
    • Achieving Continuous Improvement in Outsourcing:
    • Assessing and Improving the Organizations End to End Outsourcing Process
    • Assessing Outsourcing Process Maturity
    • Outsourcing Professional Responsibilities and Ethics
    • Summary and Lessons Learned
  • Appendix
    • Glossary of Outsourcing Terms
    • Access to over 40 Outsourcing Templates
    • Outsourcing Professional Skills
    • The Common Business Process Framework
    • Code of Ethics and Business Standards for Outsourcing

Last modified: Thursday, 8 August 2013, 9:21 PM